Billing Assistance
If you need help paying your bill from the hospital or any of our clinics, please call our Patient Financial Services team at (509) 332-1163.
Price Estimation Tool
We are committed to transparency and that means hospital pricing information. With our easy to use, online Price Estimation Tool, you can get a rough idea of your out-of-pocket costs for many of our most common services. This can help you to plan before your treatment or procedure and concentrate on getting well.
You will need to have your health insurance policy information in order to receive an accurate estimate for our services. Following a series of questions, you will receive a price estimate that you can print and bring with you to the hospital.
Financial Assistance Information
Providing health care to those who cannot afford to pay is part of our mission and state law requires hospitals to provide free and discounted care to eligible patients. You may qualify for free or discounted care based on family size and income, even if you have health insurance.
If you think you may have trouble paying for your health care, please talk with us. When possible, we encourage you to ask for financial help before receiving medical treatment.
What Is Covered? For emergency and other appropriate hospital-based services, we provide free care and financial assistance/charity care to eligible patients on a sliding fee scale basis, with discounts ranging from 25 to 100%. No patient eligible for financial assistance/charity care will be charged more than amounts generally billed to patients who have insurance.
How to Apply: Any patient may apply to receive financial assistance/charity care by submitting an application and providing supporting documentation. The application can be downloaded by clicking on the links to the right of this page. If you have questions or need help, please contact us:
- When you are checking in or checking out of the hospital
- By telephone: (509) 332-1163
- In person: 840 SE Bishop BLVD Suite 100 Pullman, Washington 99163
- To obtain documents via mail free of charge: Contact Patient Financial Services at 509-332-1163 or via Email at billing@pullmanregional.org
If English is not your first language: Spanish translated versions of the application form and this summary are available upon request.
Other Assistance:
You may be eligible for other government and community programs. We can help you learn whether these programs (including Medicaid/Apple Health and Veterans Affairs benefits) can help cover your medical bills. We can help you apply for these programs.
Any balance for amounts owed by you is due within 30 days. The balance can be paid in any of the following ways: credit card, payment plan, cash, check, or online bill pay. If you need a payment plan, please call the number on your billing statement.
We have a dedicated emergency department to provide care for emergency medical conditions (as defined by the Emergency Medical Treatment and Labor Act) without discrimination consistent with available capabilities, without regard to whether or not a patient has the ability to pay or is eligible for financial assistance.
Provider-Based, Critical Access Hospital Facility Billing Information
We’re a Provider-Based, Critical Access Hospital Facility, and this means you may receive two bills or two separate charges for your visit to one of our clinics. This may result in a higher co-insurance and out-of-pocket expense.
Provider-Based is a term used to refer to a Medicare billing status for services provided in a clinic or department that is owned or operated by the hospital and considered part of the hospital. This is a nationally recognized billing model and is governed by the Centers for Medicare and Medicaid Services [CMS].
The main difference is that under a “Provider-Based” designated clinic, the professional charges and the facility charges must be split out into different line items and may even be on separate claim forms to your insurance.
Provider-Based status is a CMS billing status. Not all insurance plans follow PBB rules. Insurance plans that are governed by CMS or follow CMS guidelines for claim processing, will process claims according to PBB rules.
Family Medicine Residency Center
Inland Orthopedic Surgery & Sports Medicine Clinic
Palouse Heart Center
Palouse Psychiatry & Behavioral Health
Palouse Sleep Medicine
Palouse Urology Center
Pullman Foot & Ankle
Pullman Surgical Associates
Summit Therapy & Health Services
If you have any questions or concerns, please contact Patient Financial Services at 509-332-1163. You can also contact Medicare or your insurance plan for additional information.
Frequently Asked Questions
You may receive billing statements from other entities such as Inland Imaging, Medac, City of Pullman Ambulance, or your doctor’s office that are a result of your visit to our hospital. These providers have their own billing and accounting procedures. If you receive a bill from them and have questions, please contact them directly.
