Design Thinking

Centered on Excellence


Developing and implementing new processes, services or products that improve:
-patient experiences
-lower costs
-improve quality
Explore our latest medical & health innovations as supported by our strategic objectives.


Pullman Regional Hospital Center for Learning and Innovation and GemIIni Educational Systems have partnered to create an app to help people who wish to manage, modify, or reduce their accent in order to be better understood by others. The app uses a unique combination of x-ray images and written instructions to guide the user to recreate the correct sound.


Currently, several programs facilitated by Pullman Regional Hospital provide community outreach and care coordination. These programs include Social Work Extenders, Advance Care Planning, Health Psychology & Primary Care Collaboration, Quality of Life Team and Hospital Based Complex Patient Care Management. The collective mission of these programs includes providing better service and care coordination, while educating our community about healthcare choices and achieving a better quality of life. These programs have been successfully piloted over the past two years within the hospital and community. Grant funding has been secured to support university undergraduate and graduate students, staff and program expenses.


After 24 years of aiding in the miracle of childbirth at Pullman Regional Hospital, Laurie Heimbigner was inspired to redesign a common hospital gown to add a level of comfort during one of life’s most precious moments. Laurie, an obstetrical nurse in BirthPlace, designed a more functional and more comfortable hospital gown for laboring and postpartum women. The two-piece garment—a belly-banded skirt and separate top—provides modesty and comfort to mothers and promotes skin-to-skin contact. This unique design also allows for monitors to be placed and stay in place without an obtrusive process. The design of this gown is patent pending.


Pullman Regional Hospital’s Orthopaedic Care Team provides a comprehensive, highly acclaimed class for people who are scheduled for a joint replacement surgery or just starting to think about getting this type of surgery. Preparing for a complex surgery like total joint replacement is critical to a successful outcome. Patients having attended the class report they understood what they needed to do to prepare for their surgery, as well as what to expect during and after their procedure.


Pullman Regional Hospital and Pullman School District are partnering to provide support to children and their families through the Collaborative Learning for Educational Achievement and Resilience (CLEAR) project. This Washington State University research-based project is designed to enhance healthy student development and academic success with the use of trauma-informed practices. Schools and communities that have implemented such practices have seen greater student academic success and an overall positive impact on student behavior and coping strategies; all resulting in a positive impact for communities. The Pullman School District began piloting this program with one school in the Fall of 2017.


The Pullman Regional Hospital Quality of Life Team was formed in 2010 to address the needs of patients with serious and chronic illness returning to the hospital in crisis, patients and their families struggling to cope with illness, and symptom management during illness progression. This hospital-based interdisciplinary team consists of End of Life Nursing Education Consortium (ELNEC) trained nurses, University of Washington Cambia Palliative Care pilot program trained social worker and nurse, PRH pharmacists, respiratory therapists, chaplains and a Board Certified Palliative Care physician who works as a PRH hospitalist.


Practice makes perfect – even in the case of saving a life. The standard in the healthcare industry is for healthcare providers to take Basic Life Support (BLS) and Advanced Cardiac Life Support (ACLS) every two years. Pullman Regional Hospital is committed to maintaining competency in this life saving skill by adopting Resuscitation Quality Improvement (RQI), a comprehensive learning system developed by the American Heart Association to address the “problem of rapid skills decay.”


Getting poked for a blood draw is no one’s idea of a good time. And if you have veins that are hard to find, it can be a difficult experience not only for the patient but the provider, who may have to “stick” the patient several times before a vein is successfully found. Drawing blood or inserting an IV on a child is even more difficult for a number of reasons, including smaller veins, subcutaneous fat and greater elasticity of skin.


Pullman Regional Hospital has become an early adopter of antimicrobial copper throughout our facilities after studies found that the age-old metal can continuously kill deadly bacteria. The installation of copper on more than 1,100 high-touch surface areas in the hospital is another way of reducing hospital-acquired infections and keeping our patients safe.