Design Thinking

Centered on Excellence

Design Thinking

The Center for Learning & Innovation was created to explore alternative models of care delivery, specifically to improve the patient experience, lower costs, and improve population health.

Using Virtual Reality to Ease Anxiety

The use of non-pharmacological distraction techniques has proven to effectively manage anxiety from stressful healthcare experiences, from blowing bubbles and reading books, to utilizing technology like iPads. Most recently, we began using Virtual Reality (VR) devices, thanks to the work of the Center for Learning & Innovation and grant funds from the Auxiliary.

Community-Wide Electronic Medical Record

A key feature of the Next Era of Excellence is a community-wide electronic medical record that connects medical offices and hospitals in the region and even the state of Washington. Imagine not having to fill out another form at another facility because they already have your information. The community survey administered by Pullman Regional Hospital this summer shows that hospitals and clinics being on different computer systems is a patient's most frustrating part of the healthcare experience.

Partners in Excellence

Pullman Regional Hospital's Center for Learning and Innovation recently partnered with Dr. Roland Chen’s engineering design class from Washington State University's Mechanical and Materials Engineering program to design a wearable arm sleeve simulator and chest tube simulator. “Wearable simulators keep the human connection and still provide a safe and realistic experience where healthcare providers can practice,” said Amber Roberts, Pullman Regional Hospital Education Coordinator.


Pullman Regional Hospital Center for Learning and Innovation and GemIIni Educational Systems have partnered to create an app to help people who wish to manage, modify, or reduce their accent in order to be better understood by others. The app uses a unique combination of x-ray images and written instructions to guide the user to recreate the correct sound.

Strengthening Families

Pullman Regional Hospital and Pullman School District are partnering to provide support to children and their families through the Collaborative Learning for Educational Achievement and Resilience (CLEAR) project. This Washington State University research-based project is designed to enhance healthy student development and academic success with the use of trauma-informed practices. Schools and communities that have implemented such practices have seen greater student academic success and an overall positive impact on student behavior and coping strategies; all resulting in a positive impact for communities. The Pullman School District began piloting this program with one school in the Fall of 2017.